Since I seem to get a hit every day regarding the sync engine is already logged in for a different client message that XTNDConnect can generate, I decided to give an update for fellow sufferers.
Frankly, the software is garbage. I don’t know if it’s the Outlook plugins I use (e.g. Plaxo), but I need to manually start Outlook first, lest XTNDConnect crash trying to start it on its own.
The sync process is very fragile. If you kill the app (or it crashes on its own) during the sync process, it leaves its database in a corrupted state. The only choice is to uninstall (remember, the XTNDConnect install process is sensitive to garbage left from previous installations) and reinstall. On first sync, the software always does a slow, full sync, too, which is tedious.
I even went so far as to try zipping what appeared to be the database before every sync (i.e. automated script), and then restoring it if the sync crashed. Unfortunately, that didn’t let things proceed either. Only a full uninstall and reinstall would do the trick for me.
While I like the phone, I now only sync sporadically, when there’s a couple contacts that need updating, or before a trip where I want my freshest contact information. I think it works out to every few months or so. Very disappointed in the software, but I guess if XTND has a monopoly, they have no incentive to improve free, bundled software.
